Application

Rockdale Medical Center is committed to “treating every person as a member of our family.” Therefore, as a condition of employment, all employees must understand and pledge to uphold our customer service standards where we all work together to create a culture of service excellence. You will have the ability to submit an online application once you have reviewed and agreed to these six Rockdale Medical Center CARING Standards:

Rockdale Medical Center: Building a CARING Hospital Together

Connect with Others:

• Make eye contact. Verbally acknowledge patients, coworkers and visitors you encounter

• Use AIDET

• Explain to patients what you are doing and why

• Portray an image of professionalism and respect

• Wear your identification badge at all times

Act as a Team with Others:

• Welcome new employees, volunteers and physicians

• Recognize others

• Understand how your job impacts those around you

• Remove barriers through communication, cooperation and trust

• Offer help wherever and whenever needed

Respond to Others’ Needs:

• Communicate with open ended questions to understand needs

• Actively listen to words and tones used by patients

• Observe body language to uncover potential patient needs

• Anticipate patient need – 4P Rounding

• Avoid saying "I don’t know" or "It’s not my job"

Influence Others in a Positive Way:

• Support the mission, vision and values of the organization

• Choose a good attitude – look for what’s right vs. wrong

• Identify one way you can go the extra mile for someone else today

• Manage Up

• Take pride in your hospital and talk about the positive things

Navigate the Concerns of Others:

• Welcome concerns as opportunities

• Apologize for any problems

• Work with others to resolve problems

• Keep patients aware of delays

• Make your leaders aware of ideas for improving processes

Gratitude for Others:

• Thank other team members and departments

• Thank physicians

• Thank patients

• Thank family members

• Thank You!

I Agree - I Disagree

Connect with Others:	• Make eye contact. Verbally acknowledge patients, coworkers and visitors you encounter • Use AIDET • Explain to patients what you are doing and why • Portray an image of professionalism and respect • Wear your identification badge at all times
Act as a Team with Others:	• Welcome new employees, volunteers and physicians • Recognize others • Understand how your job impacts those around you • Remove barriers through communication, cooperation and trust • Offer help wherever and whenever needed
Respond to Others’ Needs:	• Communicate with open ended questions to understand needs • Actively listen to words and tones used by patients • Observe body language to uncover potential patient needs • Anticipate patient need – 4P Rounding • Avoid saying "I don’t know" or "It’s not my job"
Influence Others in a Positive Way:	• Support the mission, vision and values of the organization • Choose a good attitude – look for what’s right vs. wrong • Identify one way you can go the extra mile for someone else today • Manage Up • Take pride in your hospital and talk about the positive things
Navigate the Concerns of Others:	• Welcome concerns as opportunities • Apologize for any problems • Work with others to resolve problems • Keep patients aware of delays • Make your leaders aware of ideas for improving processes
Gratitude for Others:	• Thank other team members and departments • Thank physicians • Thank patients • Thank family members • Thank You!