Rockdale Medical Center
 
 

Application

Rockdale Medical Center is committed to “treating every person as a member of our family.” Therefore, as a condition of employment, all employees must understand and pledge to uphold our customer service standards where we all work together to create a culture of service excellence. You will have the ability to submit an online application once you have reviewed and agreed to these six Rockdale Medical Center CARING Standards:

Rockdale Medical Center: Building a CARING Hospital Together

Connect with Others:

Make eye contact. Verbally acknowledge patients, coworkers and visitors you encounter

Use AIDET

Explain to patients what you are doing and why

Portray an image of professionalism and respect

Wear your identification badge at all times

Act as a Team with Others:

Welcome new employees, volunteers and physicians

Recognize others

Understand how your job impacts those around you

Remove barriers through communication, cooperation and trust

Offer help wherever and whenever needed

Respond to Others’ Needs:

Communicate with open ended questions to understand needs

Actively listen to words and tones used by patients

Observe body language to uncover potential patient needs

Anticipate patient need – 4P Rounding

Avoid saying "I don’t know" or "It’s not my job"

Influence Others in a Positive Way:

Support the mission, vision and values of the organization

Choose a good attitude – look for what’s right vs. wrong

Identify one way you can go the extra mile for someone else today

Manage Up

Take pride in your hospital and talk about the positive things

Navigate the Concerns of Others:

Welcome concerns as opportunities

Apologize for any problems

Work with others to resolve problems

Keep patients aware of delays

Make your leaders aware of ideas for improving processes

Gratitude for Others:

Thank other team members and departments

Thank physicians

Thank patients

Thank family members

Thank You!

I Agree - I Disagree